★ Help centre
How can we help?
Answers to the questions students and teachers ask us most.
Getting started Papers & solutions Plans & billing AI tutor For teachers
Getting started
Do I need an account to use SuperExam?+
No — you can search and view every past paper, mark scheme and examiner report for free without an account. You only need to sign up (also free) to save papers, track progress, or start a Premium trial.
Which exam board and qualifications do you cover?+
We currently focus on Edexcel International A-Level (IAL) and IGCSE. We're expanding subjects and boards over time — if there's something you need, tell us via “Request a paper”.
Is SuperExam free to use?+
Yes. Papers and mark schemes are free forever. Premium (£5/month or £40/year) adds worked solutions, the AI tutor, progress tracking and mock-exam timer mode.
Papers & solutions
Can I download papers or only read them online?+
Both. Every paper opens in our fast in-browser viewer with the mark scheme side by side, and you can download the original PDF any time.
What are worked solutions?+
Full step-by-step answers written to examiner standard — they show the method and where each mark is earned, not just the final answer. A Premium feature.
How does “mark my paper” work?+
Enter your score and we map it to a grade using the official grade boundaries for that session, so you know exactly where you stand.
A paper I need is missing — what do I do?+
Use the “Request a paper” button on the search and browse pages. We add requested papers regularly.
Plans & billing
How much does Premium cost?+
£5/month or £40/year (save ~33%). Every plan starts with a 7-day free trial — cancel anytime.
Can I cancel anytime?+
Yes. Cancel in one click from Settings → Subscription. You keep Premium until the end of your billing period — no fees.
Do you offer refunds?+
If something's gone wrong, contact us within 14 days and we'll sort it out. See our Refund policy for details.
What payment methods do you accept?+
All major cards via Stripe, plus Apple Pay and Google Pay where available. We never see or store your full card details.
AI tutor
What can the AI tutor do?+
It can explain any question step by step, give a hint before the full answer, mark your answer against the mark scheme, and suggest what to revise next.
Will it just give me the answers in an exam?+
No. The tutor is study-focused and offers hints first. It won't help you cheat in a live exam, and it stays on your subjects.
How many AI questions do I get for free?+
Free accounts get about 2 AI questions a month. Premium is unlimited. The AI can make mistakes, so always check the mark scheme.
For teachers
What's included in the Teacher plan?+
Everything in Premium, plus assign papers to classes, track progress, build and share paper packs, and view gradebooks, analytics and reports.
How do students join my class?+
Each class has a join code — share it (or invite by email) and students are added automatically.